Privacy Policy

1. Introduction

FinloTax Inc (United States) and FinloTax Services Pvt Ltd (India) (collectively, “FinloTax,” “we,” “us,” or “our”) respect your privacy and are committed to protecting your personal, financial, and tax-related information.

This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you:

• Use our tax preparation services
• Engage our bookkeeping, payroll, advisory, or compliance services
• Visit our website
• Communicate with us through email, phone, SMS, or online platforms

By using our services, you agree to the terms of this Privacy Policy.

2. Entities Covered

This Privacy Policy applies to:

FinloTax Inc (USA)
A United States-based tax preparation and financial services company.

FinloTax Services Pvt Ltd (India)
An affiliated India-based entity providing:

• Administrative support
• Data entry
• Tax return preparation assistance
• Document processing
• Quality review services

Both entities operate under unified confidentiality and security standards.

3. Information We Collect

We may collect the following categories of information:

Personal Identifiers

• Full name
• Address
• Date of birth
• Social Security Number (SSN)
• Individual Taxpayer Identification Number (ITIN)
• Phone number
• Email address

Financial and Tax Information

• Income information
• Expense records
• Tax forms
• Bank account details
• Payroll records
• Business financial data

Employment and Business Information

• Employer details
• Business ownership records
• Entity documentation

Government Identification

• Driver's license
• Passport
• Other government-issued ID

Communication Records

• Emails
• Phone calls
• SMS messages
• Client portal messages

Digital Usage Data

When you visit our website:

• IP address
• Browser type
• Device information
• Cookies and usage activity

4. How We Use Your Information

We use your information to:

• Prepare and file tax returns
• Provide bookkeeping and payroll services
• Deliver tax advisory and compliance services
• Respond to inquiries and support requests
• Schedule appointments and reminders
• Maintain regulatory compliance
• Improve service quality
• Prevent fraud and ensure data security

We only use your information for legitimate business purposes.

5. Cross-Border Processing and Offshore Support

To provide efficient and cost-effective services, your information may be accessed, processed, and reviewed in the United States and India.

Specifically: Your information may be handled by trained personnel of FinloTax Services Pvt Ltd (India) who support tax preparation and administrative functions.

These services include:

• Data entry
• Document processing
• Return preparation support
• Administrative review
• Quality control

Safeguards for Offshore Processing

We implement strict controls including:

• Role-based access controls
• Encryption of data in transit and at rest
• Confidentiality agreements
• Limited data access permissions
• Secure login authentication
• Monitoring and audit logs

All personnel are contractually bound to confidentiality obligations consistent with U.S. tax preparer standards.

6. IRC §7216 Tax Return Confidentiality Notice

By engaging FinloTax services, you acknowledge and expressly consent that:

• Your tax return information may be disclosed to FinloTax Services Pvt Ltd (India) for tax preparation, bookkeeping, and administrative support.
• Such disclosure is strictly limited to tax preparation and related services.
• All personnel handling your information are bound by strict confidentiality requirements.

7. Legal Basis for Processing (CCPA / CPRA – California Residents)

For California residents, we collect personal information for:

• Service delivery
• Legal compliance
• Fraud prevention
• Customer support

FinloTax:
✔ Does not sell personal information
✔ Does not rent personal information
✔ Does not share personal information for marketing purposes

We may share data only with authorized service providers necessary to deliver services.

8. Disclosure of Information

We may disclose information to:

• FinloTax personnel
• Authorized contractors
• Technology vendors
• Cloud storage providers
• Tax software providers
• Legal authorities (if required by law)

All disclosures are limited to necessary purposes.

9. Third-Party Service Providers

We use trusted vendors to support operations, including:

• Tax preparation software
• Secure client portals
• Cloud storage providers
• Accounting software platforms
• Communication systems
• CRM systems

These providers are contractually required to:

• Maintain confidentiality
• Implement security controls
• Protect personal information

10. Data Retention

We retain information:

• As required under IRS regulations
• As required under applicable state laws
• As required for legal compliance

Typical retention period:
6 years or longer, if legally required.

11. Data Security

We implement industry-standard safeguards, including:

• Encryption technology
• Multi-factor authentication (MFA)
• Secure file transfer systems
• Firewall protection
• Access restrictions
• Employee confidentiality training
• System monitoring
• Secure backups
• Periodic security reviews

No system is completely secure, but we take reasonable steps to protect your information.

12. Data Breach Notification

In the event of a data breach affecting personal information, we will:

• Investigate the incident
• Take corrective actions
• Notify affected individuals
• Notify regulatory authorities when required

13. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze usage trends
• Enhance user experience

Cookies may collect:

• IP address
• Device information
• Browser type
• Pages visited

You may disable cookies in your browser settings.

14. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal information
• Correct inaccurate data
• Request deletion (where legally permitted)
• Request disclosure of collected data
• Request limitation of data processing

Requests may be submitted to:
privacy@finlotax.com

15. International Users

If you are located outside the United States, you acknowledge:

• Your information may be transferred internationally
• Data protection laws may differ
• You consent to such transfers

16. Children's Privacy

Our services are not directed to individuals under 18 years of age.

We do not knowingly collect data from minors.

17. SMS Policy

FinloTax may use SMS communications to provide service-related notifications.

SMS Usage

FinloTax uses the information you provide to contact you regarding:

• Tax-related services and updates
• Appointment reminders
• Filing notifications
• Customer support responses
• Service alerts

We collect mobile phone numbers only with user consent.

SMS Data Protection

✔ We do not sell mobile numbers
✔ We do not rent SMS data
✔ We do not share SMS consent data with third parties for marketing

Information is used only to provide services and respond to inquiries.

SMS Opt-Out

Users may opt out at any time by:

• Replying STOP, or
• Emailing info@finlotax.com

SMS Support

Users may reply HELP for assistance.

Additional SMS terms:
Message frequency varies
Message & data rates may apply

18. Consent

By using FinloTax services, you acknowledge:

✔ This Privacy Policy
✔ Cross-border data transfer
✔ Offshore processing in India
✔ Use of SMS communications (if opted in)

Where required, additional written consent may be collected.

19. Changes to This Privacy Policy

We may update this policy periodically.

Updates will include:

• Revised effective date
• Updated content

Latest version will always be available on our website.

20. Contact Information

FinloTax Inc (USA)

• 1190 Miraloma Way Ste P, Sunnyvale CA 94085
• 1811 Santa Rita Rd, Ste 200 Pleasanton, CA 94566
• 280 Towerview ct, Suite 112, Cary NC 27513

FinloTax Services Pvt Ltd (India)

• 3rd Block, Jayanagar, Bengaluru, Karnataka 560011
• Sirsi Tech Park Pvt Ltd, Sirsi, Karnataka 581401

For privacy inquiries:
privacy@finlotax.com